We want you to be 100% happy with your purchase. So if there’s something bothering you, please get in touch and we’ll help to sort things out; we’re happy when you’re happy. This policy will go through the process of exchanges, refunds and faulty goods.
Returns & Exchanges
If you wish to exchange an item or return it for a refund, you have 28 days upon receiving your order to notify us of your request: firstname.lastname@example.org. You’ll need to send the original item back to us in a resalable condition. Upon receipt of the item, we will inspect it. If everything is okay, we will send you the new item or issue a refund within 7 working days. Refunds may take longer to appear in your account due to bank processing. This does not affect your statutory rights.
Faulty or damaged item
We take great care when making and packaging our work. If you’re unlucky and receive your order damaged, we ask that you send us a photograph of the item within 48 hours of receipt. You’ll have the choice of having a replacement item or a refund. You may request that you send the original item back to us – We’ll cover the cost of postage.
We take great care when packing our orders, but nobody’s perfect. If you received the wrong item, please email us so we can arrange a swap as soon as possible.
Cost of Postage
Please note that we can only cover the cost of return postage if your item is damaged, faulty or incorrect. We cannot cover the cost of return postage for regular exchanges or refunds, this is the responsibility of the buyer.
If you are returning a damaged, faulty or incorrect item, we ask that you send it back to us via First Class with Royal Mail.
Please note that it’s the buyer is responsible for the item until it reaches us. If an item is lost in the post, the buyer will need to raise the issue with the delivery company directly.