Privacy Policy

The team at Byji care deeply about your privacy. We believe in transparency and this privacy policy goes through the different kinds of data we have access to and what we use it for.

  • Placing an online order on Etsy
  • In-person sale using iZettle
  • Placing a wholesale order
  • Website
  • Partners and service providers
  • Your rights
  • Security Measures
  • Contact

Placing an online order on Etsy

When you purchase a product online via Etsy, we are provided with the following personal data:

  • Your Name & Delivery Address
    We use this information to fulfil your order.
  • Your Email Address
    Although Etsy provides us with your email address, all communication is done within Etsy’s built-in messaging platform.
  • How your data is stored
    Data is kept within Etsy. Order receipts are printed and kept in secure storage.


iZettle Sales

We use iZettle to sell products in-person, we have access to the following data;

  • Your email
    You have the option of providing us with your email address and having your receipt emailed to you. 
  • Card Details
    When paying using card or contactless, all the data is securely encrypted, processed and stored by iZettle on their servers. HelloByji staff do not have access to the full card data, but partial data for issuing refunds. 
  • How your data is stored
    Data is kept on iZettle servers and within the iZettle app.

Placing a wholesale order

Wholesale orders are placed via email, you may provide us with the following data:

  • Your Name, Business Address and Delivery Address
    We use this information to fulfil your order.
  • Your Email Address
    Used for correspondence regarding your order.
  • Phone Number
    Used for correspondence regarding your order.
  • How your data is stored
    A digital version of your invoice is stored on an encrypted device and online using WaveApps. A print version of your invoice is kept in secure storage.

Website

This section will cover the data our website handles; this includes the data you may provide and the data our website automatically gathers.

  • Email correspondence: your name, your email address and any other data you may wish to provide
    We will only use this data to reply to your email, discuss orders and provide you with the service requested.
  • IP Address, Country & Site Usage
    In addition to the data you provide, our website also gathers your IP address and your country of origin. Our website uses a number of security measures. One such measure uses IP address information to help prevent malicious actions. To help improve user experience, analytical information such as the country you live in and how you navigate the website are also recorded.
  • How your data is stored
    All data is stored on our service providers servers.
  • Links
    Our website may contain links to other website and services. We have no control over how these websites and services gather, process and use your data – we encourage you to check their privacy policies.

Partners and their Privacy Policies


Your Rights

  • The right to be informed; about the personal data we collect and how it is used.
  • The right to access; to request access to the personal data we hold on you.
  • The right to rectification; to correct, amend or add to your personal data we hold.
  • The right to erasure; to have your personal data removed from our systems.
  • The right to restrict processing; to stop us using your personal data.
  • The right to data portability; a copy of your ‘Customer Data’ you have supplied.
  • The right to object; to object to our use of your personal data.
  • The right to not be subject to automated decision-making; including profiling.

Security

We process and store your data securely using a number of digital safeguarding measures such as user accounts, strong passwords, encryption and firewalls.

Contact

If you have any questions regarding your data, please email: hello@byji.co.uk